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Store Policies

Custom Orders

Do you have a hardback book that holds significant meaning in your life? Want to journalify it? We do custom orders on a daily basis and would love to do one for you as well! You are responsible for getting the original book to us (we recommend shipping it to us media mail unless you are in a time crunch) and then your journal will cost the same as any journal on our site ($18) which includes return shipping. Get in touch with us and we’ll start the process of making your one of a kind journal.

Damages/Claims

Flaw is inherent in our work as upcyclers and often, the beauty of our work is in the flaw. Because of this, all retail sales are final. If you received what you ordered and it is not defective, we cannot accept returns. Any item returned to us without prior approval will be refused at the time of delivery.

If you have questions about our return policy or your order, please don’t hesitate to contact us.

Theft and breakage very rarely occur. Please contact us immediately if you feel your package has been lost or damaged.

Shipping

U.S. Orders

Most items are shipped within 5-7 business days of receiving your cleared payment, either by USPS or Fedex, based on weight, size of the package, and the destination to which it's traveling.

Our USPS and Fedex shipping do not require a signature, so packages may be left on doorsteps or insecure locations, as the delivery person sees fit. Unfortunately, we have no control over this. Shipping items to a work address is often a good idea. We cannot refund shipping charges for UNCLAIMED packages.

International Orders

International orders (shipping outside the U.S.) travel First Class or Priority Mail, based on weight and size of the package (larger orders travel Priority, which is faster and more expensive). Delivery dates and tracking info are unavailable for most international orders, and usually take about 15 business days to arrive, but can sometimes take 2-3 months.

All duties and customs fees are the responsibility of the buyer, and can be extremely high in certain cases. We cannot legally ship your package as a gift, so expect to deal with these fees yourself.  We cannot refund shipping charges for UNCLAIMED packages.